IT Support Specialist

Job Description

Provide first and second line technical support to a diverse range of clients. This is an excellent stepping stone for anyone looking to build a career in IT with clear progression pathways.

Key Responsibilities

• Provide first and second line IT support via phone, email, and remote access
• Troubleshoot hardware, software, and network issues
• Set up and configure new user accounts and equipment
• Manage and maintain Active Directory and Office 365
• Document solutions in the knowledge base
• Escalate complex issues to third line support
• Assist with IT projects and office moves
• Maintain hardware inventory and asset tracking

Requirements

• Some IT support experience or relevant qualification
• Knowledge of Windows, Office 365, and basic networking
• Excellent customer service skills
• Strong problem-solving ability
• Good communication skills (written and verbal)
• CompTIA A+ or equivalent is a plus
• Full UK driving licence (occasional site visits)

Benefits

• 25 days holiday + bank holidays
• Company pension scheme
• Funded certifications (CompTIA, Microsoft)
• Progression to second/third line roles
• Free parking
• Friendly, supportive team